At BE, we strive to ensure that our customers are satisfied with their purchases. However, if for any reason you are not completely satisfied with your order, you may be eligible for a return or refund subject to the terms and conditions outlined below.

BE reserves the right to monitor and review the number of return requests and may decline return requests at our discretion if the policy conditions are not met or in cases of excessive returns.

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Faulty or Incorrect Items

If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of receiving your order.

Once we review the issue, we will evaluate the situation and provide an appropriate resolution, which may include a replacement or refund.

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Return Timeframe

Customers may request a return within 7 calendar days from the date of delivery, provided that the item meets the following conditions:

• The item is in its original condition

• The item is unused and unworn

• All original tags are attached

• The item is returned in its original packaging

Return requests submitted after 7 days from the delivery date will not be accepted.

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Return Charges

If the return is not due to an error on our side (for example: change of mind or incorrect size selected), a return or collection fee may apply.

The fee will be calculated as a percentage of the total order value and will be deducted from the final refund amount.

Returns will be processed free of charge only if the item received was incorrect or defective.

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How to Request a Return

To initiate a return request, please contact us at:

info@bedounessm.com

Please include the following details:

• Order number

• Customer name

• Reason for return

• Photos of the item (if applicable)

Once your request is reviewed and approved, we will provide you with instructions on how and where to send the item.

Items sent back without prior return approval will not be accepted.

Return Address:

Block 2, Al Khabisi, Deira

Dubai, United Arab Emirates

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Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products

• Items that have been used or damaged after delivery

• Sale or discounted items

• Gift cards

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Exchanges

If you would like to exchange an item, the fastest way is to return the original item following the return process. Once the return is approved, you may place a new order for the replacement item.

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Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

info@bedounessm.com